Financial Ombudsman ServiceJan 26 2024

Fos rules True Potential adviser persuaded pensioner to switch

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Fos rules True Potential adviser persuaded pensioner to switch
The FOS determined that a pensioner was offered advice by True Potential before moving his pensions. (Dreamstime)
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True Potential has been told to compensate a client after he switched pensions based on an adviser's recommendation, rather than being a non-advised transfer as the company claimed.

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