Income Protection  

Protection industry pays out £5.3bn

"That £5.3bn went to help someone bereaved, critically ill or so disabled they could not work. That is a huge amount of help arriving just when it is needed most across the nation."

He added: "Great news, but looking forward it still leaves us needing to make sure that all those who pay premiums and then make a claim are helped with urgency and understanding and care every time.

"I hope in future the ABI look beyond the excellent numbers the market is achieving to include data as to the improving emotional impact of better claims handling."

imogen.tew@ft.com