Work and wellbeingOct 4 2023

Zurich rolls out empathy training to staff dealing with clients and brokers

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Zurich rolls out empathy training to staff dealing with clients and brokers
Empathy needs to extend to vulnerable customers as well as their brokers. (Anna Shvets/Pexels)
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Zurich UK has rolled out its retail protection customer training programme in empathy and is expanding this to broker queries across the country.

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