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"It is quite hard to believe how someone could have written in such a way about a customer. We can do nothing but abase ourselves as far as that is concerned. It is absolutely awful."
Tony Boorman, managing director of Promontory Financial Group, was appointed by the Financial Conduct Authority to carry out a skilled person report into claims RBS had artificially distressed otherwise viable businesses, appeared before the select committee earlier today.
Earlier this month the FCA responded to the RBS case by publishing plans to allow SMEs to lodge complaints about financial services companies free of charge and pursue redress of up to £150,000 without resorting to the courts.
damian.fantato@ft.com
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