Long ReadApr 2 2024

‘Minimal leniency’ expected from FCA in vulnerability review

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‘Minimal leniency’ expected from FCA in vulnerability review
The Financial Conduct Authority is reviewing how firms are acting to understand and respond to the needs of customers in vulnerable circumstances. (Jason Alden/Bloomberg)
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The treatment of vulnerable customers has pervaded the Financial Conduct Authority’s work, from ‘Dear CEO’ letters to the consumer duty.

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