Royal London was named Company of the Year and MetLife won the Outstanding Achievement award at last night’s 26th Financial Adviser Service Awards.
Hundreds of advisers and providers were gathered at the Natural History Museum last night (24 November) for the Financial Adviser Service Awards.
After an amazing dance performance from 2009 Britain’s Got Talent winners Diversity, award-winning comedian Dominic Holland took to the stage to reveal who you rated as top service providers.
This year the most improved investment provider trophy went to Legal & General Investment Management.
In the investment category, Parmenion, Metlife Europe, Prudential, Quilter Cheviot, Canada Life, Transact, Brooks Macdonald, Octopus, LV, Scottish Widows, Nucleus, Old Mutual Wealth and Russell Investments were all deemed to have delivered five-star service in the last 12 months.
But according to advisers polled this summer, the strongest service performance of all the investment providers was delivered this year by Royal London Asset Management.
In the life and pensions category, Scottish Widows scooped the prize for most improved provider while Royal London Pensions was named the top company.
Five-star life and pension awards also went to Dentons, Just Retirement, Payment Shield, MetLife Europe, The Exeter, Canada Life, Vitality Life, Prudential, LV=, AIG, Royal London Protection, and Retirement Advantage.
After falling out of the five star category last year, it was a sweet victory for Natwest Intermediary Solutions which was deemed the top lender when it comes to service and the most improved company.
The mortgage five star category also saw new entrants in West Bromwich Building Society and Virgin Money, which both appeared in the list of five-star mortgage service providers for the first time.
The other five-star lenders were Halifax, Pink Home Loans, BM Solutions, RBS Intermediary, TSB, Santander for Intermediaries, Skipton Intermediaries, Coventry Building Society, More 2 Life and Just Retirement.
For the full list of Service Awards winners - and to see those whose standards have slipped - read the Financial Adviser Service Awards supplement in next week’s Financial Adviser.
emma.hughes@ft.com
