An increased focus on protection has seen Tenet increase the amount of insurance business it arranges by 11 per cent, Martin Greenwood has said.
The chief executive of Tenet revealed this while reflecting on the network's performance over 2017.
He said: "An increased focus on protection to help ensure clients get the cover they need has seen the group’s business increase by 11 per cent, with the launch of a new panel, referral service and business to consumer marketing materials.
"It has remained our mantra that it is not just what we do but how we do it, and providing excellent customer service has remained a number one priority.
"At the start of 2017 we were very pleased therefore to be awarded a maximum three-star accreditation for ‘exceptional’ service by customer experience agency, Investor in Customers, based on an independent survey of Tenet’s advisers and staff."
During 2017 Tenet launched its practice buyout scheme, which means the company can now buy the businesses of its retiring advisers, a development which Mr Greenwood said "completed the circle" on its adviser journey.
He said: "This means we can now take advisers from joining as a trainee or via an apprenticeship, to supporting them to retire, safe in the knowledge that their clients remain under the Tenet umbrella.
"We also launched a Tenet platform, following signing a five-year technology deal with Hubwise.
"This enables non-Tenet and Tenet advisers to access Sinfonia Asset Management funds via the Sinfonia Hub Platform and is available for Tenet’s independent advisers and defined restricted proposition, which is currently being piloted and due to be made available to interested members early next year.
"We are proud to be one of the few groups who continue to make a success of the independent IFA network model, whilst uniquely being able to transition firms to directly authorised status.
"For Tenet, it is, and remains about advisers being able to choose the right model for their business and their clients."
damian.fantato@ft.com
