Pensions  

Tpas sees 140% increase in contacts since pension freedoms

She said: "Our experience of dealing with consumers from a variety of backgrounds is that they have a wide range of financial knowledge and capability. 

"The value of employing human advisers is that human interaction can detect levels of understanding, previous experience and emotional impacts on the individual. I would be surprised if AI is sufficiently developed to offer this level of emotional intelligence."

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rosie.quigley@ft.com