Nucleus
Actions in past year
• Platform developments including the launch of client portal Nucleus Go, Junior Isa, and improvements to phased drawdown and the introduction of trade-on-trade.
• Invested in staff, including embedding relationship management roles.
• Introduced new phone system to better manage adviser queries.
• Focused on delivering a more personal offline service for advisers.
Upcoming plans
• Continue to move communications to be more digital and less paper-based, with a particular focus on new business process.
• Make Mifid II costs and charges statements more interactive for advisers, and continuing to move platform data to the cloud to support the pace of growth.
• Integrate Jira adviser messaging service to improve the way advisers interact with the company.
David Ferguson, chief executive of Nucleus Financial says: “As a platform built for the benefit of advisers and their clients, and in partnership with advisers, it’s great to be recognised in this way.
“There’s a lot of work still to do, and we’ll continue to work with advisers to support them in their businesses howeverwe can.”
Prudential
Actions in past year
• Refreshed and enhanced investment proposition by announcing PruFolio range, including new risk managed active and passive funds and a fifth Risk Managed PruFund.
• Made enhancements to Retirement Account through the introduction of environmental, social and governance-rated funds and by reducing M&G fund charges.
Upcoming plans
• Continue to review and make enhancements to fund ranges.
• Committed to providing advisers with regular market insights to help advisers understand what’s happening in these volatile times.
Andy Papadopoulos, intermediated sales director at Prudential UK, says: “It’s an honour to receive five stars in the Investments category, which this isn’t something we ever take for granted.
“Providing high-quality service is about listening to feedback from advisers and making incremental improvements in the areas we know make a real difference to them. We remain firmly committed to supporting advisers to meet the complex financial planning needs of their clients in volatile markets.”
Quilter Cheviot
Actions in past year
• As part of dementia initiative, launched a Vulnerable Clients Hub on its website for clients and advisers that addresses a range of financial considerations in later life.
• It also walks through the process of creating a ‘financial passport’; a simple way to gather key information in one place.
• Compiled digital adviser hub to help advisers better express the value of their service and build trust with their clients.
• Ran fourth national roadshow to help advisers tackle key issues facing their industry.
Upcoming activities
• Continue with adviser and paraplanner roadshows.
• Direct contact for advisers and their clients with the investment teams making decisions on their portfolios.
• Focused on the provision of long-term investment returns.
