Flexible and remote working is here to stay as the UK exits lockdown, a survey from the Personal Finance Society has found.
According to the PFS's and CII's joint research, six out of ten insurance and personal finance professionals said remote and flexible working would be a focus, when asked which operational change caused by the Covid-19 pandemic would be a priority.
A third of the 611 respondents said they would continue to focus on their digital transformation when polled in March.
Keith Richards, chief executive of the PFS and chief membership officer of the CII, said: “As restrictions start to lift, insurance and personal finance professionals are clearly reflecting on what operational changes introduced or accelerated to slow the spread of coronavirus will be key to their success in the future.
“The ‘new normal’ way of working is unlikely to look like the pre-pandemic world did as we are all using technology for both personal and business in ways that are likely to keep evolving.”
Additionally, 6 per cent felt making cost savings would be a key focus as the government roadmap out of lockdown is put into action.
Richards added: “Many organisations changed the way they worked to protect their employees and continue to support their customers and clients throughout lockdown.
"Business bosses and practice principles are now wisely considering which changes need to be further embedded or adapted to remain resilient for whatever the future may hold.
“Businesses are checking they are capable of delivering the new digital experiences consumers now expect plus remote and flexible working where this is in the best interests of both clients and staff.”
Andrew Morris, senior equity release adviser at Age Partnership, said: “When we hopefully start the return to normality in June, many advisers such as myself, will have the option of flexible working. We have proved that it works for advisers and clients alike.
“The ability to work from my own surroundings with little distractions means that I have more time to get to know my clients and build a picture of their needs. As a telephone adviser, the introduction of video tech has been fantastic.
“I use video calls to walk clients through their recommendation, sharing and discussing documents in real-time – this is something that will certainly become the new normal for me, long after the pandemic has passed.”
Ruth Gillbe is a freelance reporter for FTAdviser