Advisers seeking mortgage loans for their clients can now go to TSB after the bank launched its TSB Intermediary service, Roland McCormack has said.
The mortgage intermediary director for TSB said the range would be available through mortgage brokers across Britain from today (Monday 19th January), and would allow people a choice of applying for a TSB mortgage either through a broker or direct, when buying their home.
He said TSB Intermediary was “an essential next step” in the bank’s growth strategy to raise its profile as a destination for mortgages.
Over the past six months, the bank has recruited more than 200 people which, Mr McCormack said, would help the bank to “do things differently and shake up the broker market”.
“TSB was born to bring competition to the market and we will be a substantial intermediary player”, he added. “We’re dedicated to providing a great service to brokers and competitive mortgages for their customers. However, service is our number one priority and we aren’t prepared to sacrifice for volume which is why we’re looking to grow organically.”
| TSB Intermediary - the low-down |
The Bank has invested in 24 local relationship managers to support brokers. All TSB Intermediary Partners have to have the requisite skills, with the majority of Partners on the TSB enquiry line being CeMAP qualified and have worked as mortgage advisers. TSB underwriters have an average of 10 years experience. Access to decision makers – Where a customer’s mortgage application is referred to an underwriter, brokers will have direct access to that underwriter to help them understand any additional requirements. All calls to relationship managers will be returned within three hours and any email enquiries received before 5pm will receive a response the same day. No dual pricing – Mortgages available through TSB Intermediary will mirror those on offer in TSB branches, ensuring that the best deals are available to anyone looking to move home, regardless of how they choose to take out their mortgage. |
Mr McCormack added: “You can copy systems but you can’t replicate people. This is why we have built an intermediary business with the focus on recruiting experts who care about providing a stand out service to brokers. In doing so, we will provide mortgage brokers with the tools they need to help people buy their homes – making the process, from start to finish, as simple and transparent as possible.”
The Bank has recently completed a pilot with broker London and Country.
