Q&A  

Four ways to meet the FCA’s expectations on culture

This certainly won’t be helped by a middle management preoccupied with employees’ operational needs above their psychological ones.

So, equipping line managers with soft skills like empathy, self-reflection and diplomacy can help, reassuring staff that anyone who does ‘speak up’ will be listened to. 

Remember, psychological safety goes beyond whistleblowing policies – in theory, if you’re getting it right, issues would be raised and addressed before it gets that far. 

Juana Diaz-Landinez is an associate director at compliance consultancy TCC