Charterhouse Research has ranked Coventry for intermediaries number one for overall performance in an intermediary survey.
The survey, which consisted of extensive interviews with 300 mortgage brokers, included rating 11 major lenders across 31 different service measures.
Coventry for intermediaries came in at first place for overall average performance across these measures, a huge jump from their ranking of sixth last year.
The firm said it has had another year of providing strong service to broker partners. It was also awarded five stars at the Financial Adviser Service Awards in November this year.
Charterhouse Research's awards were voted for by over 5,000 brokers on areas including personal contact, central processing and product support.
Kevin Purvey, director of intermediaries said: "It’s just over a year since we refreshed our pledges to brokers and confirmed our commitment to the intermediary sector.
"We continually strive to consistently deliver strong service levels, and recognition of this shows that our continued investment is appreciated by brokers – which is what matters to us the most”.
ruth.gillbe@ft.com
