Mystery Shopper  

Mystery Shopper: Cornwall

Speed of response: 2:32pm. The shopper was put on hold by the switchboard for quite some time. 2/5

Telephone manner: The adviser appeared very keen to converse. 5/5

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Relevant qualifications: Level four Dip PFS. 4/5

Payment method: The adviser said the first meeting will be free of charge. After that, a 2.5 per cent fee will be levied on the amount invested. Towards the end of the call, the adviser also mentioned that there will be an ongoing management fee of either 0.8 per cent or 1 per cent. 5/5

Guidance: In the same way as the others did, the adviser suggested meeting up face-to-face. He explained that their financial advice company uses platforms for personal pensions, as he said platforms provider greater choice for the shopper at lower prices. 3/5

Knowledge: The adviser indicated a good understanding of personal pensions. 4/5


Email: 5/5

Verdict: This adviser gave a clear picture of personal pensions. 



Adviser: Amboseli Wealth Management – representative of Vision Financial Planning (independent)

Address: Vision House, Unit 6A Falmouth Business Park, Bickland Water Road, Falmouth, TR11 4SZ

Speed of response: 10:42am. The shopper was transferred to the adviser directly after two rings. 5/5

Telephone manner: The adviser was polite and cheerful. 5/5

Relevant qualifications: Level four Dip PFS. 4/5

Payment method: The adviser did not give any indication of fees, despite the shopper probing for some kind of estimate. The adviser said it depends on the situation and he will not quote a figure before meeting clients. 0/5

Guidance: The adviser said the shopper should come in for a face-to-face meeting and should fill in an 'attitude to risk and reward' questionnaire so that the adviser can get a full picture of the shopper's finances before recommending a personal pension plan. 3/5

Knowledge: The adviser appeared to have a sufficient understanding of pensions. 3/5


Email: 5/5

Verdict: The adviser appeared interested in helping the shopper, but the shopper wanted at least an estimate of what prices to expect.