Small Self Administered Scheme  

How 'flexible' schemes proved their resilience

In order to deal with this Whitehall is looking to improve its IT systems further to provide “touch-of-a-button” services.

Mr Mattison added: “Our communications will be more informative and creative. We will be able to concentrate on forward-facing client service rather than back-office mundanity and the depth and breadth of our technical knowledge will be further enhanced.”

amy.austin@ft.com

What do you think about the issues raised by this story? Email us on fa.letters@ft.com to let us know.