Transact 

Ombudsman sides with adviser over Transact

"Given they're the Wrap account provider and therefore should have a comprehensive understanding of how it works, I think they ought to have known that they weren’t able to fulfil the instruction to not auto invest.

"I think it follows that they should’ve explained this to him."

Transact was ordered to pay of £6,030.14 into the unlinked wrapper plus £200 for the trouble and upset this matter caused.

emma.hughes@ft.com