Investments  

Aviva platform goes live after upgrade downtime

Aviva platform goes live after upgrade downtime

The Aviva for Advisers platform used by investment advisers has been upgraded and come back into service after a six day outage.

As FTAdviser previously reported, the Aviva investment platform was due to be down from the evening of Wednesday 18 January to Monday 22 January as the company moved to the FNZ platform.

However on Monday FTAdviser reported the upgrade work was not completed on schedule, so service on the platform was not restored as planned.

A statement from the company this morning (23 January) confirmed the platform is now back in service.  

The company originally announced its intention to make the changes in March 2017, and informed its adviser clients about the timeline for the changes at the start of December.

At the time of the announcement, Aviva platform chief executive Tim Orton said the upgrades would provide greater certainty for advisers at a time of political uncertainty.

The company did not disclose a figure for the cost of the upgrade.

The existing Aviva for Advisers platform suffered technical issues at the start of November, when advisers were unable to log-in to the system from 6 to 9 November 2017.

David.Thorpe@ft.com