Guide to consumer duty and platforms
CPD
Approx.60min
- Describe the impact of the consumer duty on platforms
- Explain how platforms can help advisers in the consumer duty
- Identify the role of technology upgrades in platforms, and the bearing it has on consumer duty
Guide to consumer duty and platforms
- Describe the impact of the consumer duty on platforms
- Explain how platforms can help advisers in the consumer duty
- Identify the role of technology upgrades in platforms, and the bearing it has on consumer duty
CPD
Approx.60min
Supported by
Introduction
By Melanie Tringham
The consumer duty has had a profound effect on the retail financial services sector, and is likely to continue to do so for some time.
It means that firms involved in the provision of financial services to consumers must keep in mind the delivery of fairer outcomes for clients and document that they have done so.
A key part of an adviser's business proposition is the use of platforms, so understandably they have to be considered as part of that process.
Platforms can help the adviser navigate consumer duty and offer support in numerous ways to help them understand the product and the platform itself, to make sure both are appropriate.
This guide, which comes with 60 minutes of CPD, aims to outline some of these facilities.
In this guide
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