Guidance: The individual the shopper spoke to said a qualified adviser would call her back to offer a way forward on her queries. 3/5
Knowledge: The lead co-ordinator was friendly and helpful, but was ultimately unable to give the shopper the advice she needed. 2/5
Email: firstname.lastname@example.org 5/5
Verdict: The individual the shopper spoke to was polite and tried to be as helpful as he could within the limits of his knowledge.
Adviser: PK financial planning (independent)
Address: 1 Parkshot, Richmond, Surrey TW9 2RD
Speed of response: 11.30am. One ring and transferred to an adviser. 5/5
Telephone manner: Friendly and professional. 5/5
Relevant qualifications: Chartered financial planner. 5/5
Payment method: £1,500 for inheritance tax planning and advice. 5/5
Guidance: The adviser told the shopper the first thing she needed to do was to make a will and set up a guardianship, after which the adviser could then help her to put her home under a trust. Only after doing a full analysis of assets - both joint and single - would he then be able to do the estate planning. 5/5
Knowledge: The adviser spoke in a lot of detail and explained matters clearly in a way the shopper could understand. 5/5
Email: email@example.com 5/5
Verdict: Shopper's choice. The adviser was professional, offered plenty of food for thought, kept to plain English explanations and provided a plan.