Mystery Shopper  

Mystery Shopper: Hayes, West London

Guidance: The individual the shopper spoke to said a qualified adviser would call her back to offer a way forward on her queries. 3/5

Knowledge: The lead co-ordinator was friendly and helpful, but was ultimately unable to give the shopper the advice she needed. 2/5


Email: 5/5

Verdict: The individual the shopper spoke to was polite and tried to be as helpful as he could within the limits of his knowledge.



Adviser: PK financial planning (independent)

Address: 1 Parkshot, Richmond, Surrey TW9 2RD

Speed of response: 11.30am. One ring and transferred to an adviser. 5/5

Telephone manner: Friendly and professional. 5/5

Relevant qualifications: Chartered financial planner. 5/5

Payment method: £1,500 for inheritance tax planning and advice. 5/5

Guidance: The adviser told the shopper the first thing she needed to do was to make a will and set up a guardianship, after which the adviser could then help her to put her home under a trust. Only after doing a full analysis of assets - both joint and single - would he then be able to do the estate planning. 5/5

Knowledge: The adviser spoke in a lot of detail and explained matters clearly in a way the shopper could understand. 5/5


Email: 5/5

Verdict: Shopper's choice. The adviser was professional, offered plenty of food for thought, kept to plain English explanations and provided a plan.